Refunds policy

At LuxVoy Runner, we value your trust and strive to provide the highest level of service with every journey. We understand that plans can change, and we’re here to ensure a fair and transparent refund process.

Cancellations & Refunds

• Shared Shuttle Service:
  Cancellations made at least 48 hours before your scheduled departure are eligible for a full refund.
  Cancellations made less than 48 hours before departure or no-shows are non-refundable, as seats are reserved especially for you.

• Private Transfer & Chauffeur Services:
  Cancellations made at least 72 hours before your scheduled service are eligible for a full refund.
  Cancellations made less than 72 hours prior, or no-shows, are non-refundable due to dedicated scheduling and resource planning.

How to Request a Refund
To request a cancellation or refund, please contact us at info@luxvoybelize.com or +1(501)600-6963 with your booking details. Refunds will be processed using your original payment method within 7 business days of approval.

Changes & Flexibility
If you need to adjust your booking rather than cancel, please contact us—we’ll do our best to accommodate changes whenever possible, subject to availability.

Exceptional Circumstances
We understand emergencies can arise. In cases of unforeseen events or extenuating circumstances, please reach out to our team directly. We approach every situation with compassion and will do our best to assist.

At LuxVoy Runner, every guest is treated like family. Thank you for choosing us, and for allowing us to be part of your Belizean travels.